Bali Earrings

Returns & Refunds Policy

At Sahaluxe, we stand behind the quality of our jewelry. We accept returns only in the following circumstances:

Eligible for Return:

• Product arrives damaged, defective, or with manufacturing flaws
• Product received is incorrect or not as described

NOT Eligible for Return:

• Change of mind or personal preference
• Items that have been worn, used, or altered
• Items without original packaging

How to Request a Return:

If you receive a damaged or defective item, you must contact us within 48 hours of delivery with photographic or video evidence of the damage. Please include:

• Clear photos or unboxing video showing the damage/defect
• Your order number
• Description of the issue

Once we verify the damage, we will provide a return shipping label at no cost to you. Return shipping typically takes 5-10 business days. After we receive and inspect your item (3-5 business days), we will process your refund. Your bank will process the refund within 5-10 business days.

We will notify you via email once your refund has been processed.

Shipping Policy

We ship all orders within 2-3 business days of order confirmation. Sahaluxe jewelry is carefully packaged to ensure safe delivery.

Shipping Destinations:

We ship across India and select international locations. Some products may have shipping restrictions. You will be notified at checkout if your location is not serviceable.

Shipping Timeframe:

• Within India: 5-7 business days (depending on your location)
• International: 10-15 business days

Shipping costs are calculated based on weight, destination, and chosen delivery method. All shipping rates are displayed before checkout.

Order Tracking:

Once your order ships, you will receive a tracking number via email. You can track your package in real-time through our shipping partner's portal.

For any shipping concerns, contact us within 7 days of the expected delivery date.

Keep Your Jewellery Away From Soaps, Perfumes, Cosmetics, Humidity And Extreme Temperature. Jewellery Is Delicate, Any Impact, Pressure Or Mishandling Can Cause Breakage Or Damage. Repairing, If Possible, Is A Chargeable Service. Gold Plating Will Fade With Regular Use And Frequent Exposure To Air And Water. It Will Need Re-Plating. We Can Re-Plate It At A Nominal Charge. Stones(Pasted/In Setting) Can Come Off With Rough Usage. Silver Creations Get Oxidized When Exposed To Air. Use Silver Cleaning Cloth To Clean It. Any Other Powder Or Concentrate May Harm The Original Finish.